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Privacy Policy

Last updated: 2025  ·  EASY PEASY GROUP LIMITED  ·  mixmelot.com

This Privacy Policy describes how EASY PEASY GROUP LIMITED (the Data Controller) collects, uses and protects the personal data of users of mixmelot.com, in compliance with Regulation (EU) 2016/679 ("GDPR") for EEA data subjects and the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486, "PDPO").

1. Data Controller

EASY PEASY GROUP LIMITED — FLAT/RM A 15/F GOLDFIELD INDUSTRIAL BUILDING, 144-150 TAI LIN PAI ROAD, Kwai Chung, Hong Kong. Email: info@mixmelot.com

2. Data we collect

We collect: full name, phone number, delivery address (provided when placing an order), and technical data (IP address, browser type, pages visited) collected automatically for security and analytics.

3. Purpose of processing

  • Process your order and arrange delivery
  • Contact you by phone to confirm the order
  • Handle returns or customer service requests
  • Fulfil tax and accounting obligations under applicable law

4. Legal basis (GDPR)

Processing is based on performance of a sales contract (Art. 6(1)(b)), compliance with legal obligations (Art. 6(1)(c)), and legitimate interest in fraud prevention (Art. 6(1)(f)). For non-EEA users, processing complies with DPP 1 of the Hong Kong PDPO.

5. Data retention

Order data is retained for 7 years after the contractual relationship ends. Technical browsing data is retained for a maximum of 12 months, after which it is securely deleted or anonymised.

6. Data recipients

  • Partner couriers (BRT, GLS, DHL, DPD, Royal Mail, InPost)
  • Customs and tax authorities when required by law
  • IT and order-management vendors bound by a Data Processing Agreement (Art. 28 GDPR)

7. Your rights (EEA)

You may exercise your rights of access, rectification, erasure, restriction, portability and objection by writing to info@mixmelot.com. You may also lodge a complaint with your national data protection authority (edpb.europa.eu).

8. Your rights (Hong Kong PDPO)

You may request access to and correction of personal data under sections 18 and 22 of the PDPO, and lodge a complaint with the PCPD at pcpd.org.hk.

9. International transfers

EASY PEASY GROUP LIMITED is established in Hong Kong. Transfers of EEA personal data are protected by Standard Contractual Clauses (Commission Decision (EU) 2021/914) and supplementary technical/organisational measures where applicable.

10. Security

We apply TLS encryption in transit, access controls, and regular backups to protect your data against unauthorised access, loss or disclosure.

11. Changes

This Policy may be updated at any time. Changes are published on this page with the update date.

12. Contact

info@mixmelot.com